We aim to get your order to you quickly and safely. This page explains dispatch times, delivery times and what to do if something goes wrong.
Same day dispatch
Orders placed and paid for before 2pm, Monday to Friday, are dispatched the same working day. Orders placed after 2pm, at weekends or on UK bank holidays are dispatched the next working day.
Delivery times and costs
We deliver to addresses in the United Kingdom. Most orders arrive within 1–3 working days of dispatch. Delivery options and costs are shown at checkout before you pay; many items include free delivery.
Some addresses, including the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands, can take longer.
Tracking
When your order is dispatched we email you tracking details. You can also check progress on our Track Your Order page.
Missed deliveries
If you are not in, the courier will usually leave a card, try a safe place or deliver to a neighbour, and give you options to rearrange. If a parcel is returned to us undelivered, we will contact you to arrange redelivery or a refund.
Late, lost or damaged parcels
If your parcel has not arrived within 5 working days of dispatch, contact us and we will investigate with the courier. If it has been lost, we will send a replacement or refund you in full. If it arrives damaged, tell us within 48 hours with photos.