This policy explains how Webhike Ltd, trading as FZ Flips (“we”, “us”), collects and uses your personal data when you visit fzflips.store, buy from us or contact us. We are the data controller for this information.
Who we are
Webhike Ltd, 7 Greatfields Drive, Uxbridge, Middlesex, UB8 3QN, United Kingdom. Email: info@fzbargains.com. Phone: +44 7503 757550. VAT number: GB 498774116.
The data we collect
- Identity and contact data – your name, email address, phone number, billing and delivery addresses.
- Order data – what you bought, prices, delivery method, returns and refunds.
- Payment data – payments are processed by our payment providers. We receive confirmation of payment but not your full card number.
- Account data – your login details and preferences if you create an account.
- Communications – messages you send us and our replies.
- Technical data – IP address, browser type and pages visited, collected through cookies (see our Cookie Policy).
How and why we use your data
- To process and deliver your order, handle returns and provide customer service – necessary to perform our contract with you.
- To keep financial records and meet tax and consumer law duties – legal obligation.
- To prevent fraud, keep our website secure and improve our service – our legitimate interests.
- To send marketing emails, only where you have opted in – consent. You can unsubscribe at any time.
Who we share it with
We share only what is needed with: delivery companies to deliver your order; payment providers to take payment and prevent fraud; our website host and email providers; and professional advisers or authorities where the law requires. We never sell your personal data.
International transfers
Some of our service providers may process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contract clauses.
How long we keep it
We keep order and financial records for six years to meet tax law. Account data is kept while your account is open. Messages are kept for up to two years after the matter is closed. Marketing data is kept until you unsubscribe.
Your rights
You have the right to access your data, to have it corrected or deleted, to restrict or object to how we use it, to data portability and to withdraw consent at any time. To use any of these rights, email info@fzbargains.com. We will reply within one month.
Complaints
If you are unhappy with how we have handled your data, please contact us first. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.